Configuration Configure your service


Available Add-ons

Logo Title Description
CPU core
Add extra CPUs to your Cloud Data Center
IOPS (400)
Add IOPS to your Cloud Data Center
IP Address
Buy additional IPs for your Cloud Data Center
Managed Firewall
A managed dedicated firewall for your Cloud Infrastructure
RAM (1GB)
Add GBs of RAM to your Cloud Data Center
Standard Firewall
A dedicated firewall for your Cloud Infrastructure via an easy to use web based GUI
Storage (10GB)
Add GBs of Storage to your Cloud Data Center
Logo Title Description
CPU core
Add extra CPUs to your Cloud Data Center
IOPS (400)
Add IOPS to your Cloud Data Center
IP Address
Buy additional IPs for your Cloud Data Center
Managed Firewall
A managed dedicated firewall for your Cloud Infrastructure
RAM (1GB)
Add GBs of RAM to your Cloud Data Center
Standard Firewall
A dedicated firewall for your Cloud Infrastructure via an easy to use web based GUI
Storage (10GB)
Add GBs of Storage to your Cloud Data Center

Overview


 

 

interworks.cloud Data Center is interworks.cloud's IaaS offering for creating and managing private and public clouds. Virtual data centers enable users to easily create and provision instances of Virtual Machines using flexible resource allocation according to the user actual needs.

 
 

Create a dedicated private network

Users are considered independent tenants with their own private infrastructure. Each user is assigned an isolated class-C private network. A dedicated Cloud Gateway is automatically provisioned during tenant initialization and provides connectivity between the underlying Cloud Data Center network and external networks. Cloud Gateway can be upgraded to provide more advanced network services, such as Firewall NAT/Access rules, load balancing and VPN connectivity to an on premise infrastructure

 
   
 

Manage your entire Infrastructure

The entire Cloud Data Center infrastructure can be managed through a simple and easy to use interface (Workspace) integrated into the same Storefront portal that users access to manage their orders, subscriptions and support tickets. From a single pane of view, users are able to perform basic administrative tasks (such as restart or shutdown a cloud server, take snapshots, reset the administrator password, etc.) as well as monitor their cloud server resource usage and performance

 
   
 

Monitor and control your resources

Users can monitor their resources and receive alerts through the integrated Cloud Monitor service that is automatically provisioned and configured for each Cloud Data Center. Cloud Monitor can also be upgraded to provide a separate management portal, allowing a tenant to configure custom monitoring sensors and notification alerts. In addition, advanced employed monitoring mechanisms are constantly recording and analyzing all related hardware and networking activity to ensure that shared resources are not abused by other tenants, thus nearly eliminating the noisy-neighbor effect as well as possible storage congestion issues.

 
   
   
   
     




















Support


Support Options


Support Details

All interworks.cloud services come with a FREE Standard Support plan, to cover your possible troubleshooting and information needs and demands.

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan Partner premium support Customer premium support Service definition
Available: 24/7
Best Effort
Available: 24/7
<30 min
Available: 24/7
<30 min
Critical
Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: business hours
<1 business day
Available: business hours
<1 hour
Available: business hours
<1 hour
Major
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: business hours
<2 business days
Available: business hours
<30 min
Available: business hours
<4 hours
Minor
Customer’s business is functioning with minor impediments of services.

Remember:

  • Should you use the Starter Support Plan, you can only make use of the features available in other support plans by upgrading to these.
  • A support plan is upgraded during the next business day.

Care to find out more about the different, exclusive interworks.cloud Support plans? Check out the various editions here that fit your needs, best.