All interworks.cloud services come with a FREE Standard Support plan, to cover your possible troubleshooting and information needs and demands.

The out of the box FREE Standard Support plan for end-customers features the following:

Technical Support
Standard support plan	Partner premium support	Customer premium support	Service definition
Available: 24/7 Best Effort	Available: 24/7 <30 min	Available: 24/7 <30 min	Critical Customer’s business has significant loss or degradation of services, and requires immediate attention.
Available: business hours <1 business day	Available: business hours <1 hour	Available: business hours <1 hour	Major Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
Available: business hours <2 business days	Available: business hours <30 min	Available: business hours <4 hours	Minor Customer’s business is functioning with minor impediments of services.

Remember:

• Should you use the Starter Support Plan, you can only make use of the features available in other support plans by upgrading to these.
• A support plan is upgraded during the next business day.

Care to find out more about the different, exclusive interworks.cloud Support plans? Check out the various editions here that fit your needs, best.